Third Shift Support [PHONE] Get a free demo

The support rep that works the shift you can't staff.

We turn your manuals, catalogs and spec sheets into a support agent on your website. It answers product questions around the clock and passes buyers to your team in the morning. We build it, train it and tune it.

  • Working demo in 2 business days
  • No call needed
  • Setup refunded if it misses
Product support Answering 2:14 AM
  1. Customer: What's the max pressure rating on the HX-40 ball valve?
  2. Agent: The HX-40 is rated to 600 psi (41 bar) at 70°F. The rating drops above 200°F, so check the temperature chart if it'll run hot. Source: HX-40 spec sheet, page 2
  3. Customer: Do you have it in stainless? Need 40 units by Friday.
  4. Agent: Yes, the stainless version is the HX-40-SS. I can't confirm stock or ship dates, but sales can. What's your email? They'll quote you when the office opens at 7.
  5. Customer: dana.r@example.com
  6. Lead sent to sales, 2:16 AM
Example conversation. The HX-40 is a made-up product.

Who answers your customers right now?

Your team covers one shift. Your website gets questions on all three.

A 24-hour board starting at 7 AM. Your desk: 7 AM to 3 PM your team answers, 3 PM to 11 PM calls go to voicemail, 11 PM to 7 AM nobody answers. Third Shift: answering all 24 hours, weekends included.

Third Shift answers every hour, weekends included. That's after-hours customer support without a night crew.

The questions your team answers fifty times a week.

  • Is part 4471-B compatible with the 2019 model?
  • What's the torque spec for the M12 flange bolts?
  • Which filter fits the XR-300?
  • Where's the wiring diagram for the 220V unit?
  • Is this rated for outdoor use?
  • Can I get the SDS for this product?
  • How do I file a warranty claim?
  • Do you ship to Canada?

It answers from spec sheets and manuals you already have. Three sources:

  • Your manuals and spec sheets

    PDFs, install guides, SDS sheets and warranty terms. Messy files are fine.

  • Your catalog and website

    Every product page, part number and policy page.

  • Your team's know-how

    A 30-minute call with whoever answers the phone today.

If the answer isn't in your documents, it says so, takes the customer's details and passes them to your team.

HX-40 ball valve Spec sheet, page 2
Example HX-40 specifications
Body materialForged brass
Port size1/2 in. to 2 in. NPT
Max working pressure600 psi (41 bar) at 70°F
Pressure above 200°FSee derating chart
Temperature range-20°F to 300°F
Stainless optionHX-40-SS
The line the agent cited at 2:14 AM, highlighted. Example spec sheet for a made-up product.

Try it live.

Ask our agent anything about how this works, what it costs or how setup goes. It's trained on this page, the same way yours would be trained on your catalog.

The live agent isn't switched on yet. You can still get a demo built on your own website, or email Nolan with any question.

Get a free demo Email Nolan

Three ways to cover the other two shifts.

Chatbot software, hiring another rep and Third Shift Support compared
Chatbot software Hire another rep Third Shift Support
Who sets it up You, between everything else You train them for weeks We do, start to finish
Hours covered Whatever you configure One shift, minus breaks and time off All 24 hours
What it learns from Whatever you upload Shadowing your team Your manuals, your catalog and your team's answers
Cost Credits, seats or per-resolution fees Roughly $40K a year in wages (estimate) One flat monthly price
Before you commit An empty free trial Interviews and onboarding A working demo on your own website
First week You find the wrong answers A learning curve We read every conversation and fix them
If it doesn't work You cancel You start recruiting again We refund your setup fee

How it works

  1. Today: send us your website.

    Nothing to install.

  2. Within 2 business days: try it on your own site.

    We only send it once it passes 8 of our 10 test questions.

  3. First week live: we read every conversation.

    Wrong or missing answers get fixed. Questions it can't answer go to your team with the customer's contact details.

  4. Every month: a one-page report.

    Questions answered, after-hours leads captured, gaps to fill, and the value delivered next to your fee.

Monthly value report Example

September, Acme Valve Co.

Questions answered
1,184
Answered after hours
402
After-hours leads sent to your team
23
Gaps found and filled
7
Estimated value delivered
$6,180
Your monthly fee
$497
Value next to fee
12.4x
Example report with made-up numbers. Acme Valve Co. is not a real client.

If it can't return 10x what you pay, we won't sell it.

Our rule: your monthly fee is never more than a tenth of what the agent is worth to you. Change the numbers to yours.

Team time saved
60 hours, $2,100
After-hours profit kept
18 orders, $3,150
Hire put off
$0
Total monthly value
$5,250

Standard, $497/mo 10.6x Clears 10x

Catalog Pro, $997/mo 5.3x

Clears 10x on Standard. That's where we'd start you.

Send these numbers with my demo request

Assumes the agent fully answers half of your questions, the same floor our guarantee uses. Estimates from your inputs, not a promise. The $40,000 rep cost is an estimate of wages; change it to yours.

Flat monthly prices. No credits, no per-chat fees.

Founding pilot

5 of 5 spots left

Free for 30 days

If it hits the target we agree on together, it's $99 a month after that, locked for life.

In return: use it, tell us what's wrong, and leave a review if it earned one.

Apply for a founding spot

Standard

$497 a month

plus $1,997 setup

  • Built and installed by us
  • Trained on your catalog, manuals and policies
  • We read every conversation in week one
  • Unanswered questions go to your team
  • Monthly value report
Get a free demo

Catalog Pro

$997 a month

plus $2,997 setup

For manufacturers with large catalogs, spec libraries and heavy question volume.

  • Everything in Standard
  • Built for thousands of SKUs and documents
  • Weekly check-ins for the first month
Get a free demo

Early clients get launch pricing, locked for life. Ask us.

Pay a year up front and we waive the setup fee.

One flat monthly price. No credits, no per-chat or per-resolution fees.

The guarantee

If your agent doesn't answer at least half of your customers' questions in the first 30 days, we refund your setup fee.

We're in Orange County. We'll come to you.

I'm Nolan. I started Third Shift Support because the product companies around me lose buyers every night to questions nobody's there to answer.

I build every agent myself, test it before you see it, and read every conversation in its first week. If you're in Orange County or LA, I'll bring your demo to your office and walk your team through it.

In person across Orange County and LA. Remote anywhere in the US.

Call Nolan Email Nolan

nolan@thirdshiftsupport.com
[PHONE]

What operations managers ask us.

Do we have to rebuild our website?

No. The agent is one snippet added to your site. We install it, or send it to whoever manages your website.

What happens when it doesn't know the answer?

We set it up to say so instead of guessing. It takes the customer's name and contact details and passes them to your team.

Will it make things up?

It's set up to answer from your documents and to say when it doesn't know. We test it on 10 hard questions before you see it, and we read every conversation in the first week.

Our manuals are messy PDFs. Is that a problem?

That's normal. We load what you have, test it with real customer questions, and write the missing answers with your team.

What do you need from us?

Your website, any manuals or spec sheets you want it to know, and a 30-minute call with whoever answers customer questions today.

Do you charge per conversation?

No. No credits and no per-chat fees. One flat monthly price.

How long does it take?

A working demo on your own site within 2 business days. It goes live when you're happy with the answers.

Can it answer the phone?

We start with chat on your website. Phone answering is next, and founding clients get it first.

Is there a contract?

No long-term contract. The pilot is free for 30 days. Paid plans are month to month under a one-page agreement, and your monthly price stays locked for as long as you stay.

Where are you based?

Orange County, California. If you're in Orange County or LA, we'll come to your office and walk your team through it.

Send us your website. See your agent in 2 business days.

We build the demo on your real products. You don't need a call to get it.

Or email Nolan directly:
nolan@thirdshiftsupport.com

Every field is required unless it says optional.

Call Get a free demo